Terms and conditions
These terms and conditions apply to all room reservations made to stay at R48 Hotel and Garden, whether made via our website, by email, 3rd party supplier, over the telephone or at hotel desk. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your reservation or these terms and conditions, please don’t hesitate to contact us.
Your reservation will not be accessible until you receive a confirmation number from us, at which point a contract will come into existence between you and us.
Changing or cancelling your reservation
If you wish to make a change to your reservation, please contact us via email. We will inform you if the change is possible and will send you a confirmation email if the change is accepted.
We will do our best to avoid having to cancel your reservatio, however, where necessary, we reserve the right to cancel your reservation at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.
If we receive your cancellation request by no later than the applicable Cancellation (14 days prior to arrival), there will be no charge in relation to your cancellation. Any cancellation request we receive after the applicable Cancellation Deadline will be subject to fee equivalent to the total cost of the stay in the suite you had booked, including any VAT/applicable taxes in relation to that room charge. This cancellation fee will be charged to the card details you supplied to us at the time of making your reservation. This cancellation fee will also apply if you fail to arrive for your stay, and a paid reservation will incur the entire stay charge.
If you wish to cancel your reservation, please contact us via email. All cancellations (and any applicable charges/refunds) are subject to the Cancellation Deadline.
Checking in and out
Unless otherwise agreed or as set out below, the check-in time is earliest 3pm (15.00) and we kindly ask that all guests depart by no later than midday (12.00).
In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport (foreign guests) or driving licence or other form of photo ID (local guests) upon arrival.
Guests under 18
Please note that all guests under the age of 18 must be accompanied by adults during their entire stay. We reserve the right to refuse entry to R48 Hotel and Garden to anyone who is under the age of 18.
The price of your stay will be the price indicated when you make your reservation via the website as communicated to you if you place your reservation by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.
We may ask to take a credit card pre-authorisation. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled when checking out. Please let us know before you depart if you notice any abnormalities in any charges that have been assigned to your room.
During your stay, we ask that you comply with the following House rules:
The images of our suites and facilities on our website are for illustrative purposes only. Each part is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.
Food and drink
The hotel offers many options for food and drink, including room service. Please refrain from bringing in any outside food or beverages, unless medically necessary.
All guests are asked to respect our other guests and nearby residents when in their suites, hallways, any other premises of the hotel or while in the surrounding area.
No smoking or vaping is permitted inside the hotel at any time, whether in your room or elsewhere. We reserve the right to charge the card you have used to secure your reservation a fee of $500 in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.
Animals and pets
No animals will be allowed except for service dogs or service animals, as defined by applicable laws of the location of the particular reservation. We reserve the right to charge the card you have used to secure your reservation a reasonable fee of $250 in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that an animal is causing a disturbance
Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to ask you to leave the premises and cancel the remainder of your stay (the cost of which will be charged to the card you have used to secure your reservation) in the event that you fail to respect this policy. We reserve the right to contact authorities if we notice any improper behavior that cause the physical or emotional disturbance to other guest or members of our team.
We kindly ask that all guests respect the hotels rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your reservation a reasonable fee in respect of such damage and/or missing items.
The hotel has a strict no press policy. Guests will be held accountable if they disclose or identify any other guests who are in at our property in any press or social media including Facebook, Twitter, Instagram and/or on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or event occurring at the hotel premises.
Using hotel facilities
Use of any areas or facilities available at the hotel is entirely at your own risk. Induction sessions explaining how to safely and properly use the fitness equipment or pool can be made available upon request before using the facilities. You must not use any equipment or undertake any activity at the hotel unless you are satisfied that you are competent to do so in a safe and proper manner.
When using any equipment and facilities available at the hotel, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise R48 Hotel and Garden associates of a medical condition relevant to your use of the equipment or facilities.
A 100% cancellation charge will be incurred if you cancel any spa treatment, personal training session, studio class or hair, beauty or grooming appointment less than 24 hours local time prior to the time of the appointment.
Damages and loss
We provide a safe in each suite for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to the hotel. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.
We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
Your personal information
Hotel trade marks
All guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of the Hotel without obtaining our specific prior written approval as to the specific use.
Other important terms
The hotel will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, pandemic, epidemic, a public health emergency, a governmental, regulatory authority, federal and or state mandated closure, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Governing law and disputes
These terms are governed by Israeli law and you can bring legal proceedings in relation to these terms or your stay at R48 Hotel and Garden in the Israeli court.
It provides information on what personal data we collect, why we collect the personal data, how it is used and the lawful basis on which your personal data is processed, and what your rights are under the applicable data protection and privacy laws, including but not limited to the General Data Protection Regulation (‘GDPR’), the UK Data Protection Act 2018 and the Israeli Protection of Privacy Law 1981.
- Data controller
The data controller responsible for your personal data is the R48 Limited Partnership company with whom you make a reservation (‘Company’, ‘we’, ‘us’ and/or ‘our’).
- The personal data we collect
We collect the following personal data about you when you make a reservation:
- Contact information, such as your first and last name, mailing address, email address, and telephone number;
- Language preference;
- Credit card number or other payment account number, billing address, and other payment and billing information (‘Payment Information’);
- Records and copies of your correspondence if you contact us;
- Guest-stay information, including the properties where you have stayed, date of arrival and departure, and goods and services purchased;
- Depending on the type of reservation, we may also ask for your gender and date of birth, important dates, such as birthdays, anniversaries and special occasions, names of any guests traveling with you and any preferences (such as meal preferences and health conditions) of which you advise us when you make your reservation or which we learn about during your visit at one of our properties.
Sensitive data: In some cases, in connection with your reservation we may need to collect personal data that is considered sensitive data by the law, such as information about your health (for example, allergies or other health conditions). On such occasions we will only use your personal data for the purposes which we will explain at that time and we will seek your explicit consent. Depending on the circumstances, processing of sensitive data about you may also be necessary to protect your or a third party’s vital interest or for reasons of public interest in the area of public health.
Some of the personal data we request is necessary for us to perform our contract with you and/or to comply with our legal obligations and if you do not wish to provide us with this personal data, it will affect our ability to provide the services you request to you. If the provision of your personal data is purely voluntary, we will inform you accordingly and, in this case, there will be no implications for you if you do not wish to provide us with it.
- Where we obtain personal data from
We collect your personal data in the following ways:
When you make a reservation
We collect personal data that you provide to us directly when you make a booking through our websites, by email or phone, or communicate with us. If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media) we will collect information from you there, too.
We collect Personal Data when you visit our properties or use on-property services and facilities, such as restaurants, concierge services, spas.
You may make a reservation for our services through third-party services such as online restaurant-reservation (e.g. Tabit) or travel-fare aggregator websites. When you use some of these, you provide the reservation details to such parties, who then forward your details to us to finalize and administer your reservation. When you make a reservation on a third-party website, please also take the time to read their privacy notice if you wish to understand how these parties may process your personal data.
You are under no legal obligation to furnish any personal data about you, and the furnishing thereof is at your discretion and at your own free will. However, if you do not furnish certain information about you, we may not be able to provide our services to you.
- How we use your personal data
We use your personal data in the following ways:
- To complete and administer your reservation and stay, including processing your payment, ensuring that your room is available, and provide you with related customer service, including sending confirmations or pre – arrival messages, assist you with meetings, events or celebrations. Such use of your data is necessary to perform our contract with you or, before a reservation is completed, to take steps at your request prior to entering into a contract.
- As necessary for our legitimate interests or those of a third party to which we are transferring personal data. Which include the following:
- To communicate with you in relation to your reservation and stay, including to respond to and handle any requests you have made, send you administrative information, such as security alerts, or send you a questionnaire or invite you to provide a review about your experience with us. If you have not finalised a reservation online, we may contact you with a reminder to continue with your reservation. We believe that this additional service benefits you as it allows you to carry on with a reservation without having to fill in your reservation details again;
- To conduct analytics to inform our marketing strategy and enable us to enhance and personalise the experience we offer to our customers and our communications, including by creating customer profiles to enable personalised direct marketing communications;
- To administer this website, to better understand how visitors interact with our websites and ensure that our website is presented in the most effective manner for you and for your computer/device;
- If you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing;
- To share personal data among our affiliated businesses for administrative purposes and in relation to our sales and marketing activities;
- We may anonymize, aggregate and de-identify the data that we collect and use such anonymized, aggregated and de-identified data for our own internal business purposes, for commercial, statistical and market research purposes, including conducting research on demographics, interests and behavior. We sometimes ask our customers to take part in market research. Please see the information provided when you are invited to participate to understand what personal data is collected and how your personal data is used further;
- For internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our website, network and information systems secure;
- To (a) respond to requests from competent authorities; (b) enforce our House rules, where applicable; (c) protect our operations or those of any of our affiliated businesses; (d) protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and for enforcing or defending legal rights, or preventing damage;
- As necessary to comply with applicable laws and regulations;
- Our Company and our affiliated businesses may provide you, or permit selected third-party service providers to provide you, with information about goods or services, events and other promotions we feel may interest you. We (or such third-party providers) will contact you by email only with your consent, which was given at the time you provided us with the personal data.
- Disclosure of your information
We share your personal data with third parties in the following situations:
Our Company, like many businesses, sometimes hires selected third parties who act on our behalf to support our operations, such as (i) card processing or payment services (see the section below headed ‘Payment Information’), (ii) credit reference agencies to protect against possible fraud, (iii) providers of software management solutions for spa and wellness businesses, (iv) reservation platforms, (v) hosting and other information technology and related infrastructure service providers, (vi) web analytics providers, (vii) providers of digital advertising services and (viii) providers of CRM, marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide.
If we sell our business or our company assets are acquired by a third-party personal data held by us about our members, membership applicants or customers may be one of the transferred assets.
Administrative and legal reasons
if we need to disclose your personal data (i) to comply with a legal obligation and/or judicial or regulatory proceedings, a court order or other legal process. (ii) to enforce our Terms & Conditions, House Rules or other applicable contract terms that you are subject to or (iii) to protect us, our members, membership applicants, or contractors against loss or damage. This may include (without limit) exchanging information with the police, courts or law enforcement organizations.
- Payment information
Any credit/debit card payments and other payments you make through our website will be processed by our third-party payment providers and the payment data you submit will be securely stored and encrypted by our payment service providers using up to date industry standards. Please note that we do not ourselves directly process or store the debit/credit card data that you submit.
We may arrange that card or payment data you submit in connection with your reservation is stored for the purpose of processing any future payments that you make. We will store this data in accordance with our legal obligations under applicable law and only for so long as legally permitted. You may choose to opt out of us holding your card or payment data although this means that you will need to re-supply us with card/payment details for the purpose of making any future purchases or reservations.
- Personal data transfers
Your personal data will be transferred to and stored in countries other than the country in which the information was originally collected, including the United States and other destinations outside of Israel or the European Economic Area (‘EEA’), to our service providers and affiliated businesses for the purposes described above. Please note that the countries concerned may not provide the same legal standards for protection of your personal data that you have in the Israel, United Kingdom or EEA. Where we transfer your personal data to countries outside of the EEA we will take all steps to ensure that your personal data will continue to be protected. We will implement appropriate safeguards for the transfer of personal data to our service providers in accordance with the applicable law, such as implementing standard contractual clauses for data transfers. We have implemented data transfer agreements pursuant to applicable data protection law in order to implement appropriate safeguards for the transfer of personal data to Soho House group and affiliated companies in countries outside of Israel and the EEA. If you would like to receive more information on the safeguards that we implement, including copies of relevant data transfer contracts, please contact us as indicated below.
- Tracking and Do Not Track disclosures
Please be advised that parties other than the Company may collect personal data about the online activities of the users of this website over time and across different websites when a consumer uses this website.
Do Not Track (‘DNT’) is a privacy preference you can set in most browsers. If you enable DNT on your browser, we will honour your request not to be tracked across the Internet. For more information, including how to turn on DNT, visit allaboutdnt.com
The website is not directed to children who are under the age of 13 or another legal age determined by the laws of the country where you live (whichever is the higher). The Company does not knowingly collect personal data from minors. If you have reason to believe that a child under the applicable legal age has provided personal data to the Company through the website, please contact us and we will endeavour to delete that information from our databases.
Where we have given you (or where you have chosen) a password or login which enables you to access certain restricted parts of our website, you are responsible for doing everything you reasonably can to keep these details secret. You must not share your password or login details with anyone else.
Unfortunately, the transmission of information over the internet or public communications networks can never be completely secure. We will take appropriate technical and organizational security measures to protect the personal data that you submit to us against unauthorized/unlawful access or loss, destruction or damage, although we cannot 100 per cent guarantee the security of personal data that you provide to us online.
- Personal data retention
To determine the appropriate retention period for your personal data, we consider the amount, nature, and sensitivity of the personal data, the purposes for which we process your personal data, applicable legal requirements or operational retention needs, and whether we can achieve those purposes through other means.
Upon expiry of the applicable retention period we will securely destroy your personal data in accordance with applicable laws and regulations. In some circumstances we may anonymise your personal data so that it can no longer be associated with you, in which case it is no longer personal data.
- Your personal data protection rights
Certain applicable data protection laws give you specific rights in relation to your personal data. In particular, if the processing of your personal data is subject to the GDPR, you have the following rights in relation to your personal data:
Right of access
If you ask us, we will confirm whether we are processing your personal data and, if so, provide you with a copy of that personal data along with certain other details such as the purpose of the data processing. If you require additional copies, we may need to charge a reasonable fee.
Right to rectification
If your personal data is inaccurate or incomplete, you are entitled to ask that we correct or complete it. If we shared your personal data with others, we will tell them about the correction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to erasure
Right to restrict processing
You may ask us to restrict or ‘block’ the processing of your personal data in certain circumstances, such as where you contest the accuracy of the personal data or object to us processing it. We will tell you before we lift any restriction on processing. If we shared your personal data with others, we will tell them about the restriction where possible. If you ask us, and where possible and lawful to do so, we will also tell you with whom we shared your personal data so you can contact them directly.
Right to data portability
You have the right to obtain your personal data from us that you consented to give us or that was provided to us as necessary in connection with our contract with you, and that is processed by automated means. We will provide you with your personal data in a structured, commonly used and machine-readable format. You may reuse it elsewhere.
Right to object
You may ask us at any time to stop processing your personal data, and we will do so:
- If we are relying on a legitimate interest to process your personal data – unless we demonstrate compelling legitimate grounds for the processing;
- If we are processing your personal data for direct marketing.
Right to withdraw consent
If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing of your data before we received notice that you wished to withdraw your consent.
Right to lodge a complaint with the data protection authority
If you have a concern about our privacy practices, including the way we handled your personal data, you can report it to the UK data protection authority (the Information Commissioner’s Office or ICO), or, as the case may be, any other competent data protection authority of an EU member state that is authorised to hear those concerns (you may find EU Data Protection Authorities’ contact information here).
If you wish to exercise any of these rights, please contact us as described in the ‘Contact’ section below. We may also need to ask you for further information to verify your identity before we can respond to any request.
Questions, comments or requests regarding this policy should be addressed to email@example.com
Last updated in March 2022.