General

1. These Regulations shall specify the Privacy Policy and Terms of Use of the home site of R48 Hotel & Garden, whose address is www.r48.co.il (hereinafter: the “Site” and/or “Hotel R48”) L.P. 540314119, By R2M Corporation Group Ltd.

2. The purpose of this regulations is to clarify and explain the Terms of Use and the Privacy Policy regarding the use of the site and the uses of information provided to Hotel R48 by users of the site or collected by Hotel R48 as part of the use of the site.

3. For the avoidance of doubt, all articles of the regulations also apply to hotel guests during their stay.

4. The policy does not apply to information that was explicitly excluded from the application of the policy, including within the framework of the terms of use regulations on the site, unless explicitly stated otherwise.

5. Please read this regulations Terms of Use and Privacy Policy (hereinafter – the “Regulation”) before using the Website and before transferring personal data (such as name, email address, etc.) to Hotel R48 through the Website. This document forms part of the site’s regulations and these documents must be read together.

6. Use of the Website is conditional on your consent to this Regulation. By using and viewing the Website and/or transferring details within its framework, the User confirms that he has read these Terms of Use and Privacy Policy to what is stated in them.

7. Hotel R48 may, at its sole discretion, change from time to time the provisions of this document and/or the regulations and/or any other document that will replace them or in addition to them to regulate the terms of use of the site. Users are requested to refer to this page from time to time in order to read its updated terms.

8. The contents of this document are written in the masculine gender for convenience only, and everything stated therein is intended for both men and women. Likewise, everything stated in the singular should be read as if it were also said in the plural, as the case may be, and vice versa.

9. The headings in this document are not binding or exhaustive and are intended for the convenience of users only.

10. Everywhere in this document where it is written “we” or “our”, etc., as well as “Hotel” or “R48” or “the Site”, the reference is to R48 Hotel & Graden and anyone acting on its behalf (including the operators and managers of the site).

11. You can contact us in all matters related to the Privacy Policy, including in connection with information transferred on your behalf to the Site and/or collected about you with us as a result of your use of the Site, through the “Contact Us” page on the Site and/or by telephone to our customer service center during business hours and we will try to address your inquiry as soon as possible.

Privacy Policy

Information Collection

12. Hotel R48 may collect and maintain any information about the surfers and users of the Site transmitted by them or collected by them as a result of and/or in connection with their use of the Site. This information consists of two types:

12.1. “Active Information” – information (such as: name, address, credit card number, ID number, email, telephone, etc.) provided by the user for various purposes (such as purchasing through the site, signing up for a newsletter, registering to view content and/or service provided on the site that requires specific registration (if any), contacting a customer service center, etc.). In this regard, we note that during the viewing and use of the site there are various content and/or services whose viewing and/or use sometimes require a registration process, in which the user may be required to provide personal details (unless Hotel R48 decides otherwise at some time). It is clarified that the Users are not obligated (by law or otherwise) to provide these details or any other details to the Company, but failure to provide them may limit the viewing and/or use of the Website and/or part thereof

11.3 “Passive information” – information collected without being actively provided by users (such as: type of browser used by the surfer on the site, surfer’s IP address, sites and content preferred by the surfer, etc.). In this regard, it is clarified that the Website may include and/or make use of various identification and/or tracking technologies such as cookies. These software and applications enable the collection of information about surfers (such as information regarding their personal preferences), inter alia for the proper operation of the site, adapting the site to the user’s personal preferences, improving service to users, improving the company’s products, verifying details transmitted through the site, information security, etc. Sometimes the operation of these programs and applications is conditional on the user’s approval, but it is clarified that in not all cases such approval is requested. It should be noted that sometimes it is possible to block the use of the aforementioned programs (or delete them from the hard disk of the user’s computer, if saved there) through the Internet browser, but the Company is not responsible and/or controls the aforesaid and a user who wishes to do so should check this option according to the browser he uses. In any event, it should be remembered that deleting cookies or stopping their receipt may prevent or limit access to the Website and/or parts thereof.

13. Hotel R48 may collect and retain any such information (both active and passive) in any manner and manner and for any period it chooses, at its sole discretion. It is clarified that Hotel R48 may collect both personal information of users and information that is not identified, inter alia for the purpose of improving the Site, the Company’s products, the services provided by it, etc. In addition, it is clarified that Hotel R48 may include the information collected as aforesaid in the database in its possession.

14. It should be emphasized that the provision of information depends on your consent and desire and you are under no obligation (legal or otherwise) to provide information on your behalf and you may not fill in the fields designated for such information and/or part of it (however, as stated, there are details whose provision is a condition for viewing and preserving the content of the site).

Send updates and promotional information

15. By entering information into the Site by the User as part of the registration process for the Hotel R48 customer newsletter and/or as part of a purchase through the Website and/or entering any information and/or any other material through the Website, the User authorizes Hotel R48 to use such information and store it in the database managed by Hotel R48 (hereinafter: the “Database”) and also confirms that Hotel R48 will be entitled to make use of the details provided by him for the purpose of direct mail (including by mail, Telephone, fax, e-mail, short message messages including MMS, SMS, automatic dialing system, etc.) of any information pertaining to Hotel R48, its products, the benefits provided by it (including benefits for the purchase of products of third parties), etc. and any other use permitted by law, all without the use being considered an infringement of the User’s privacy and will not entitle the User to any relief and/or compensation and/or consideration whatsoever.

16. The User may revoke this consent at any time by giving written notice that Hotel R48 has been imposed by hotel@r48.co.il and the Hotel R48 shall act in accordance with the User’s notice, within 7 business days from the time such notice was received by him. It is clarified that as long as Hotel R48 has not received a request for removal from the database and/or mailing. As stated, Hotel R48 does not check the up-to-date and correctness of the details provided by the user and/or the relevance in mailing any advertising material to that user and it will be entitled to use the collected details at its discretion as stated in this document above.

Transfer of information to third parties

17. The information provided to us by the users and/or collected by us within the framework and/or as a result of the use of the site will be kept in accordance with the Protection of Privacy Law, 5741-1981 and its regulations and any law. Such information will be stored in Hotel R48 databases, at its discretion, and will not be transferred to third parties other than business partners and/or entities that provide services to Hotel R48 or anyone on its behalf.

18. Notwithstanding the provisions of Section 17 above, Hotel R48 may transfer to any third parties information transferred to it by users or collected by it as part of and/or as a result of the use of the Website, including personal information, without obtaining the User’s consent in the following cases: • If R48 believes that the provision of the information is necessary to prevent damage to the User or to third parties. • If the provision of the information is required by virtue of the law and/or a judicial order and/or order of any competent authority. • If a user violates the terms of use of the site or performs actions prohibited by law (including an attempt to perform such actions). • If there is a dispute and/or legal dispute between Hotel R48 and/or a user of the Site and for the use of other legal proceedings in which R2M. is involved, as necessary and at the discretion of R48 Hotel and Garden. • If R2M., if it merges with other parties, sells its operations, changes its ownership, transfers its business (in whole or in part) to any third party, etc. – in this case, R2M may transfer the information it has collected about the users, and any other material in its possession, to that party.

Server

19. The server hosting the Site may be located outside of Israel. In any event, we will collect, process and use information about surfers solely in accordance with the provisions of this Privacy Notice.

View information

20. Every user has the right to contact us for the purpose of reviewing the information pertaining to him and which is in the database of Hotel R48. In addition, the User is entitled to request a change and/or correction of the information about him stored with us and/or its deletion, all in accordance with the provisions of the law. It should be noted that notwithstanding the foregoing, the Company is entitled to keep in its databases information about the User that it collects independently and/or does not use for the purpose of contacting the User (such as information required by the Company or assisting it in its business activities), all in accordance with and subject to the provisions of the law.

Information Security

21. This website implements systems and procedures for securing the information stored in order to reduce unwanted penetration into it. However, it is clarified that the actions we take to secure information do not provide full protection. In light of the foregoing, Hotel R48 does not guarantee that the information and everything contained on the Site and the services provided therein are immune from unauthorized access to them and it cannot guarantee that unauthorized third parties will not gain access to the information provided and/or collected with respect to users. Therefore, we recommend that users exercise caution when submitting information via the Internet in general, and before submitting such information to the Site, the benefits and risks involved in transferring such information must be considered.

Terms of Use

Third Party Sites

22. The site may contain links to websites operated by third parties that are not under our control or responsibility and the user should note that this privacy policy does not apply to the sites and clarify the policy adopted by them in the matter.
Reservation

23. These terms and conditions apply to all room reservations made to stay at R48 Hotel and Garden, whether made via our website, by email, 3rd party supplier, over the telephone or at hotel desk. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your reservation or these terms and conditions, please don’t hesitate to contact us.

24. Your reservation will not be accessible until you receive a confirmation number from us, at which point a contract will come into existence between you and us.

25. We require credit card details from you to register your reservation. Where you have made any type of reservation, prepayment for the entire stay, 72 hours prior to arrival, is required for reservations of 3 nights or more, according to policy.

26. The images of our suites and facilities on our website are for illustrative purposes only. Each part is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.

27. The price of your stay will be the price indicated when you make your reservation via the website as communicated to you if you place your reservation by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.

28. We may ask to take a credit card pre-authorization. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled when checking out. Please let us know before you depart if you notice any abnormalities in any charges that have been assigned to your room.

Billing at delivery time

29. R48 Hotel and Garden explicitly clarifies that the charge for an actual order will be made according to the availability of the products close to the delivery of the order to the customer

Changing or cancelling your reservation

30. If you wish to make a change to your reservation, please contact us via email. We will inform you if the change is possible and will send you a confirmation email if the change is accepted.

31. We will do our best to avoid having to cancel your reservation, however, where necessary, we reserve the right to cancel your reservation at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.

32. If we receive your cancellation request by no later than the applicable cancellation (72 hours prior to arrival), there will be no charge in relation to your cancellation. Any cancellation request we receive after the applicable cancellation deadline will be subject to a fee equivalent to the total cost of the stay in the room you had booked, including any VAT/applicable taxes in relation to that room charge. This cancellation fee will be charged to the card details you supplied to us at the time of making your reservation. This cancellation fee will also apply if you fail to arrive for your stay.

33. If you wish to cancel your reservation, please contact us via email. All cancellations (and any applicable charges/refunds) are
subject to the Cancellation Deadline.

Checking in and out

34. Unless otherwise agreed or as set out below, the check-in time is earliest 3pm (15.00) and we kindly ask that all guests depart by no later than midday (12.00).

35. In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport (foreign guests) or driving license or other form of photo ID (local guests) upon arrival.

Your stay

36. Food and drink – The hotel offers many options for food and drink, including room service. Please refrain from bringing in any outside food or beverages, unless medically necessary.

37. Guests Under 18 – Please note that all guests under the age of 18 must be accompanied by adults during their entire stay. We reserve the right to refuse entry to R48 Hotel and Garden to anyone who is under the age of 18.

38. Noise – All guests are asked to respect our other guests and nearby residents when in their suites, hallways, any other premises of the hotel or while in the surrounding area.

39. No smoking – No smoking or vaping is permitted inside the hotel at any time, whether in your room or elsewhere. We reserve the right to charge the card you have used to secure your reservation a fee of $500 (USD) in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.

40. Animals and pets – No animals will be allowed except for service dogs or service animals, as defined by applicable laws of the location of the particular reservation. We reserve the right to charge the card you have used to secure your reservation a reasonable fee of $250 (USD) in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that an animal is causing a disturbance

41. Accidents – Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

42. Inappropriate behavior – We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behavior and any illegal conduct at all times during your stay. We reserve the right to ask you to leave the premises and cancel the remainder of your stay (the cost of which will be charged to the card you have used to secure your reservation) in the event that you fail to respect this policy. We reserve the right to contact authorities if we notice any improper behavior that cause the physical or emotional disturbance to other guest or members of our team.

43. Damages – We kindly ask that all guests respect the hotels rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your reservation a reasonable fee in respect of such damage and/or missing items.

44. Using hotel facilities – Use of the hotel facilities is at your own risk and requires signing a health and safety declaration document during your stay as a condition for facility use. We offer guidance on the proper and safe use of the fitness and pool facilities upon request, but this does not diminish your responsibility when using the facilities. * When using any equipment and facilities available at the hotel, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise R48 Hotel and Garden associates of a medical condition relevant to your use of the equipment or facilities. * A 100% cancellation charge will be incurred if you cancel any spa treatment, personal training session, studio class or hair, beauty or grooming appointment less than 24 hours local time prior to the time of the appointment.

45. Press – The hotel has a strict no press policy. Guests will be held accountable if they disclose or identify any other guests who are in at our property in any press or social media including Facebook, Twitter, Instagram and/or on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or event occurring at the hotel premises.

46. Damages and loss – We provide a safe in each suite for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewelry or large amounts of cash to the hotel. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests. * We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

Hotel trademarks

47. All guests shall not use the names, logos, colors, trademarks, service marks, photographs, trade dress, or other identifying features of the Hotel without obtaining our specific prior written approval as to the specific use.

Other important terms

48. Force majeure – The hotel will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, pandemic, epidemic, a public health emergency, a governmental, regulatory authority, federal and or state mandated closure, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

Governing Law and Jurisdiction

49. The law applicable to and in connection with this Privacy Policy and the use of the Website is the Israeli law only (whether the use of the Website is made in Israel or abroad).

50. The exclusive jurisdiction in connection with this Privacy Policy and the Terms of Use of the Website is vested in the competent court in Tel Aviv-Yafo only.

Contact Us
Phone: 03-556-0011, E-Mail: hotel@r48.co.il