Terms and conditions

These terms and conditions apply to all room reservations made to stay at R48 Hotel and Garden, whether made via our website, by email, 3rd party supplier, over the telephone or at hotel desk. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your reservation or these terms and conditions, please don’t hesitate to contact us.

Your reservation will not be accessible until you receive a confirmation number from us, at which point a contract will come into existence between you and us.

We require credit card details from you to register your reservation. Where you have made any type of reservation, your card will be charged for the entire stay 14 days prior to the arrival date according to policy. For more details of how we will process your personal data and credit or debit card details for your reservation please see our privacy policy.

Changing or cancelling your reservation

If you wish to make a change to your reservation, please contact us via email. We will inform you if the change is possible and will send you a confirmation email if the change is accepted.

We will do our best to avoid having to cancel your reservatio, however, where necessary, we reserve the right to cancel your reservation at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation.

If we receive your cancellation request by no later than the applicable Cancellation (14 days prior to arrival), there will be no charge in relation to your cancellation. Any cancellation request we receive after the applicable Cancellation Deadline will be subject to fee equivalent to the total cost of the stay in the suite you had booked, including any VAT/applicable taxes in relation to that room charge. This cancellation fee will be charged to the card details you supplied to us at the time of making your reservation. This cancellation fee will also apply if you fail to arrive for your stay, and a paid reservation will incur the entire stay charge.

If you wish to cancel your reservation, please contact us via email. All cancellations (and any applicable charges/refunds) are subject to the Cancellation Deadline.

Checking in and out

Unless otherwise agreed or as set out below, the check-in time is earliest 3pm (15.00) and we kindly ask that all guests depart by no later than midday (12.00).

Security

In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport (foreign guests) or driving licence or other form of photo ID (local guests) upon arrival.

Guests under 18

Please note that all guests under the age of 18 must be accompanied by adults during their entire stay. We reserve the right to refuse entry to R48 Hotel and Garden to anyone who is under the age of 18.

Charges

The price of your stay will be the price indicated when you make your reservation via the website as communicated to you if you place your reservation by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.

We may ask to take a credit card pre-authorisation. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled when checking out. Please let us know before you depart if you notice any abnormalities in any charges that have been assigned to your room.

Your stay

During your stay, we ask that you comply with the following House rules:

Our suites

The images of our suites and facilities on our website are for illustrative purposes only. Each part is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.

Food and drink

The hotel offers many options for food and drink, including room service. Please refrain from bringing in any outside food or beverages, unless medically necessary.

Noise

All guests are asked to respect our other guests and nearby residents when in their suites, hallways, any other premises of the hotel or while in the surrounding area.

No smoking

No smoking or vaping is permitted inside the hotel at any time, whether in your room or elsewhere. We reserve the right to charge the card you have used to secure your reservation a fee of $500 in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.

Animals and pets

No animals will be allowed except for service dogs or service animals, as defined by applicable laws of the location of the particular reservation. We reserve the right to charge the card you have used to secure your reservation a reasonable fee of $250 in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that an animal is causing a disturbance

Accidents

Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

Inappropriate behaviour

We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to ask you to leave the premises and cancel the remainder of your stay (the cost of which will be charged to the card you have used to secure your reservation) in the event that you fail to respect this policy. We reserve the right to contact authorities if we notice any improper behavior that cause the physical or emotional disturbance to other guest or members of our team.

Damages

We kindly ask that all guests respect the hotels rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your reservation a reasonable fee in respect of such damage and/or missing items.

Press

The hotel has a strict no press policy. Guests will be held accountable if they disclose or identify any other guests who are in at our property in any press or social media including Facebook, Twitter, Instagram and/or on personal blogs. Similarly, guests must refrain from identifying or describing any private hire or event occurring at the hotel premises.

Using hotel facilities

Use of any areas or facilities available at the hotel is entirely at your own risk. Induction sessions explaining how to safely and properly use the fitness equipment or pool can be made available upon request before using the facilities. You must not use any equipment or undertake any activity at the hotel unless you are satisfied that you are competent to do so in a safe and proper manner.

When using any equipment and facilities available at the hotel, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise R48 Hotel and Garden associates of a medical condition relevant to your use of the equipment or facilities.

A 100% cancellation charge will be incurred if you cancel any spa treatment, personal training session, studio class or hair, beauty or grooming appointment less than 24 hours local time prior to the time of the appointment.

Damages and loss

We provide a safe in each suite for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to the hotel. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.

We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

Your personal information

We will use the personal information you provide to us in accordance with our Privacy Policy.

Hotel trade marks

All guests shall not use the names, logos, colours, trademarks, service marks, photographs, trade dress, or other identifying features of the Hotel without obtaining our specific prior written approval as to the specific use.

Other important terms

Force majeure

The hotel will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, pandemic, epidemic, a public health emergency, a governmental, regulatory authority, federal and or state mandated closure, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.

We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

Governing law and disputes

These terms are governed by Israeli law and you can bring legal proceedings in relation to these terms or your stay at R48 Hotel and Garden in the Israeli court.